RUBBERTOE — TERMS, CONDITIONS, PRIVACY, WARRANTY & COOKIE POLICY.

​

WELCOME TO RUBBERTOE. BY USING THIS WEBSITE OR PLACING AN ORDER, YOU AGREE TO THE FOLLOWING TERMS, CONDITIONS, AND POLICIES. EVERYTHING HERE IS WRITTEN TO BE CLEAR, FAIR, AND RESPECTFUL OF BOTH YOU AND THE CRAFT THAT GOES INTO EVERY HANDMADE PIECE.

THE DESIGN WITH NICK EXPERIENCE AND ALL RUBBERTOE PRODUCTS ARE CREATED THROUGH A COMBINATION OF COLLABORATION, CRAFTSMANSHIP, AND A SHARED CREATIVE VISION. EACH DEVICE IS made by NICK’S HANDS, MADE TO ENDURE, TO BE TREASURED, AND TO STAND AS A SINGULAR ARTIFACT, A PIECE THAT EXISTS NOWHERE ELSE IN THE WORLD.

​

TERMS & CONDITIONS

ALL ORDERS REQUIRE FULL PAYMENT AT THE TIME OF PURCHASE. BESPOKE AND CUSTOM‑MADE ITEMS BEGIN PRODUCTION ONLY AFTER PAYMENT IS RECEIVED. BECAUSE EACH PIECE IS HANDMADE AND BUILT TO YOUR SPECIFICATIONS, BESPOKE ITEMS ARE NON‑REFUNDABLE ONCE THE BUILD HAS BEGUN. BUILD TIMES MAY VARY DEPENDING ON MATERIALS, WORKSHOP SCHEDULING, AND THE COMPLEXITY OF YOUR DESIGN.

SHIPPING COSTS ARE CALCULATED AT CHECKOUT. INTERNATIONAL ORDERS MAY BE SUBJECT TO IMPORT DUTIES, TAXES, AND CUSTOMS FEES, WHICH ARE THE RESPONSIBILITY OF THE BUYER. United states DUTY AND TARIFFS ARE INCLUDED IN THE EXTRA POSTAGE. ANY FURTHER CUSTOMS FEES ARE THE BUYER’S RESPONSIBILITY. WORKSHOP VISITS MUST BE ARRANGED IN ADVANCE AND ARE SUBJECT TO AVAILABILITY.

 

SAFETY & SUITABILITY

RUBBERTOE CREATIONS ARE NOT TOYS AND ARE NOT SUITABLE FOR CHILDREN. MANY ITEMS CONTAIN SMALL PARTS THAT MAY PRESENT A CHOKING HAZARD. THESE PIECES ARE DESIGNED AS COLLECTOR ITEMS, DISPLAY PIECES, OR FUNCTIONAL ARTWORK, AND SHOULD BE HANDLED RESPONSIBLY.

​

RETURNS & WARRANTY

EVERY RUBBERTOE PRODUCT IS HANDMADE BY SKILLED ARTISANS. NATURAL VARIATIONS IN COLOUR, FINISH, AND DETAIL ARE NORMAL AND PART OF WHAT MAKES EACH PIECE UNIQUE. A FULL WARRANTY IS PROVIDED ON ALL PARTS AND CONSTRUCTION, COVERING MATERIALS AND WORKMANSHIP UNDER NORMAL USE. IF AN ITEM ARRIVES DAMAGED, PLEASE CONTACT US PROMPTLY SO WE CAN RESOLVE THE ISSUE. BESPOKE BUILDS CANNOT BE RETURNED OR REFUNDED ONCE PRODUCTION HAS STARTED.

 

PRIVACY & DATA SAFETY

WE RESPECT YOUR PRIVACY AND HANDLE YOUR INFORMATION RESPONSIBLY. WE COLLECT ONLY THE INFORMATION NECESSARY TO PROCESS YOUR ORDER, SUCH AS YOUR NAME, EMAIL ADDRESS, SHIPPING ADDRESS, AND ORDER DETAILS. THIS INFORMATION IS USED SOLELY TO FULFIL YOUR PURCHASE AND TO COMMUNICATE WITH YOU ABOUT YOUR ORDER OR BUILD.

YOUR DATA IS NEVER SOLD, TRADED, OR PASSED TO ANY THIRD PARTY FOR MARKETING, PROFIT, OR ADVERTISING PURPOSES. WE DO NOT SHARE YOUR INFORMATION WITH DATA BROKERS, MARKETING NETWORKS, OR ANY COMPANY NOT DIRECTLY INVOLVED IN GETTING YOUR ORDER TO YOU. THE ONLY TIME YOUR DETAILS ARE SHARED OUTSIDE RUBBERTOE IS WHEN A DELIVERY SERVICE REQUIRES YOUR ADDRESS TO SHIP YOUR ITEM, AND ONLY THE MINIMUM NECESSARY INFORMATION IS PROVIDED.

WE DO NOT USE HIDDEN TRACKERS OR ADVERTISING COOKIES. ANY ANALYTICS USED ON THE WEBSITE ARE STRICTLY FOR IMPROVING SITE PERFORMANCE AND DO NOT COLLECT PERSONALLY IDENTIFIABLE INFORMATION. ALL CUSTOMER DATA IS STORED SECURELY AND ACCESSED ONLY BY THE RUBBERTOE TEAM. PAYMENT INFORMATION IS NOT STORED BY US AND IS HANDLED THROUGH SECURE THIRD PARTY PAYMENT PROVIDERS.

 

COOKIE NOTICE

OUR WEBSITE USES BASIC COOKIES TO FUNCTION PROPERLY. ESSENTIAL COOKIES ENABLE CORE FEATURES SUCH AS CHECKOUT AND SITE SECURITY. OPTIONAL ANALYTICS COOKIES MAY BE USED TO HELP US UNDERSTAND HOW VISITORS USE THE SITE, BUT THEY DO NOT COLLECT PERSONAL INFORMATION AND ARE NEVER USED FOR ADVERTISING OR TRACKING. YOU MAY DISABLE COOKIES IN YOUR BROWSER SETTINGS IF YOU PREFER.

​

CONTACT

IF YOU HAVE QUESTIONS ABOUT AN ORDER, A BUILD, A DESIGN IDEA, OR ANY OF THE POLICIES ABOVE, YOU ARE ALWAYS WELCOME TO CONTACT US. EVERY GREAT CREATION BEGINS WITH A CONVERSATION, AND WE ARE HERE TO HELP BRING YOUR VISION TO LIFE.